CDC’s Investor Account Services (IAS) has become a brandreflecting safety, security, reliability and trust. Since the introduction ofthis customer-centric service in 1999, the main focus of CDC has been onimproving quality of services and increasing efficiency of the processes.
CDC’s Investor Account Services (IAS) allows retail investors todirectly open and maintain accounts in the Central Depository System (CDS) forsafe custody and electronic settlement of securities. With IAS, investors canhave direct access to their account. IAS accounts are under complete control ofCDC and are operated on direct written instruction of the IAS account holders.
The Investor Account Services has consistently continued its robust growth, which is evident from the fact that 43,949 accounts (43,001Individual Accounts and 948 Corporate Accounts) have been opened to date. Thetotal number of securities in CDC – IAS amounts to 16,248 million. The totalmarket capitalization of these securities amounts to Rs. 581.959billion.
These ever escalating figures are a testament of the spread ofinvestment drive spurred by increasing stock market awareness as well as adrastic reduction of upto 67% in the CDC charges.
Moreover, to encourage investors, both current and potential, CDChas conducted a number of road shows in local cities of Pakistan includingSialkot, Peshawar, Hyderabad, Quetta, Multan, Sukkur, Faisalabad andGujranwala. The audiences of these events were informed in detail aboutopening IAS accounts with CDC and the ease, security and benefits offered byCDC.
We have also introduced a whole package of customer facilitationservices, the first and foremost of its kind, namely CDC access. Comprising ofIVR (Interactive Voice Response), Interactive Web (http://www.cdcaccess.com.pk/), SMS,state-of-the-art call center with dedicated customer support staff and tollfree number [0800-CDCPL (23275)], CDC access provides account information through avariety of mediums, facilitating IAS customers on a day-to-day basis.