The first quarter of 2008 marked the launch of CDC Share Registrar Services. Also known as Registrar / Transfer Agent or R/TA, these services will allow CDC to facilitate Issuers with credibility and security of information and by providing an added level of convenience to their shareholders. Most recently, Pakistan International Airlines Corporation (PIAC) appointed Central Depository Company of Pakistan Limited as its new Share Registrar / Transfer Agent, effective from Saturday, August 23, 2008. Mr. Aftab Ahmed Diwan, Chief Operating Officer – CDC and Mr. Muhammad Shuaib, Company Secretary – PIAC signed the agreement at CDC House. Mr. Abdul Samad – Head of Share Registrar Services was also present at the occasion. R/TA is one of the most important services required by a capital market. Catering to this need, CDC has launched R/TA services by developing a high-tech Share Accounting System with exclusive Authority & Security Management System and workflow components to offer a composite portfolio of maintenance, registration, verification and direct customer dealing. CDC - R/TA services are backed by a country-wide branch network and state-of-the-art IT infrastructure. Also, independent Legal and Internal Audit functions ensure legal and regulatory compliances.
CDC’s package includes all the R/TA service features provided by other service providers in the market. Additionally, the feature that gives CDC a real edge is its Business Continuity Program (BCP) supported by backup sites and disaster recovery capabilities to ensure integrity of information and recovery of the service immediately in case of any disaster. Moreover, comprehensive customer support services including a call center with a toll free number (0800 – CDCPL (23275)) and a dedicated and trained customer support team facilitates customers on a day-to-day basis. Through this customer-centric standard, CDC has raised the bar of service excellence in the registrar services industry.
By providing a synergy between depository and shares registrar services, CDC – R/TA services has become the most comprehensive and efficient Share Registrar / Transfer Agent Services portfolio in the market.