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 FAQ's->SRS
1 - How do I get the physical shares transferred in my name?
• Share certificate with verified transfer deed along with copy of CNIC are required to be submitted with respective Share Registrar. • Purchaser / buyer / transferee will fill his / her particulars in relevant columns of transfer deed and sign. • Transferee signature must be witnessed • Transfer duty is to be affixed on the reverse of transfer deed in form of share transfer stamps. Transfer duty is to be affixed @ 1.5 % of the face value of shares. • Share certificates lodged for transfer are ready for delivery / dispatch within 45 days.
2 - Why and how do I get my signature verified on a transfer deed?
• Shareholder is requested to get the transfer deed verified by respective Share Registrar to make his/her physical shares saleable or convertible in book entry form. • Shareholder sends his / her filled, signed and witnessed transfer deed to respective Share Registrar through mail or on service counters to make his / her physical shares saleable or convertible in book entry form • Transferor’s columns of transfer deed will be filled by shareholder. • Transfer Deed will be verified within 48 hours. • At service counters transfer deed is verified on presentation.
3 - If my transfer deed is misplaced or lost, what formalities do I need to follow?
• In case of loss / misplacement of verified transfer deed, formalities such as submission of signed request letter, indemnity bond, copies of CNIC of applicant/guarantor/witnessing persons and other requirements depending upon case to case basis are to be fulfilled by Shareholder for verification of duplicate transfer deed.
4 - How do I get my physical shares converted into electronic shares?
• Shareholder must open an account in CDS with any CDC Participant (Stock Broker) or with CDC Investors Account Services (IAS) • CDC Participant (Stock Broker) or CDC IAS Deposit Section initiates deposit request in CDS on behalf of shareholder. • CDC Participant (Stock Broker) or CDC IAS Deposit Section sends physical share certificate, verified transfer deed, duly filled and signed security deposit form and CDS deposit request printout (obtained after initiating deposit request in CDS) to respective Share. • For deposit, transfer duty is to be affixed on the reverse of transfer deed in form of share transfer stamps. Transfer duty is to be affixed @ 0.1 % of the face value of shares. • Share Registrar after verifying the documents gives approval of deposit in CDS within 5 days.
5 - How do I get my electronic shares converted into physical shares?
• CDC Participant (Stock Broker) or CDC IAS Deposit Section initiates withdrawal request in CDS on behalf of the shareholder. • CDC Participant (Stock Broker) or CDC IAS Deposit Section sends Security Withdrawal Form (SWF) and CDS Withdrawal Request printout (obtained after initiating withdrawal request in CDS) to Share Registrar. SWF is also filled and signed by withdrawing shareholder. • Transfer duty is to be affixed on the reverse of SWF in form of share transfer stamps @ 1.5 % of the face value of shares. • Withdrawal request lodged for conversion of shares from book entry form to physical form is approved by Share Registrar in CDS within 5 days. • Physical share certificates are prepared and delivered / dispatched to shareholder within 45 days.
6 - If my share certificates are lost or misplaced, how do I get duplicates of the same?
• Shareholder will immediately inform Share Registrar in writing (signed letter) about lost / misplacement. • Share Registrar will let him / her know about necessary formalities (such as submission of indemnity bond, newspaper publication, copies of CNIC of applicant/guarantor/witnessing persons and other requirements depending upon case to case basis which are to be fulfilled by the Shareholder) • Duplicate share certificates will be prepared and issued within 45 days after completion of above mentioned formalities by the shareholder.
7 - How do I get my contact details changed?
• In case of change in personal registration details (such as address, name, bank mandate, etc.) shareholder will send letter to Share Registrar duly signed mentioning new address to note in records and to update his /her particulars in Members’ Register. In the event where shares are in electronic form, CDS account holders would write to his/her CDC participant (Stock Broker) or CDC Investor Account Services as the case maybe.
8 - How do I get my cash dividend or bonus share certificates?
• Cash dividend warrants are sent to the shareholders (physical and CDS) by registered post on their registered addresses or to their bankers (in case of bank mandate) • Physical bonus share certificates are sent to shareholders on their registered address through registered post. • In case of electronic shares the dividend or bonus shares will be deposited directly into the CDC participant (Stock Broker) or Investor Account maintained at CDC.
9 - What is the course of action if cash dividend or bonus share certificates are not received?
• In case of non-receipt or loss/misplacement of dividend warrant or bonus share certificates in transit, shareholder may get duplicates by sending written and signed request to Share Registrar and completion of necessary formalities required by Share Registrar such as submission of indemnity bond, copies of CNIC of applicant/guarantor/witnessing persons and other requirements depending upon case to case basis are to be fulfilled by Shareholder. • CDS shareholders get direct credit of bonus shares in their respective CDS accounts.
10 - What are the contact details of CDC Share Registrar Services?
• Karachi Office:Share Registrar Department, Central Depository Company of Pakistan Limited, Head Office, CDC House, 99-B, Block ‘B’, S.M.C.H.S., Main Sharea Faisal, Karachi-74400. Tel: Customer Support Services (Toll Free) 0800-CDCPL (23275) Fax (92-21) 34326053. Lahore Office:Central Depository Company of Pakistan Limited, 2nd Floor, 307 - Upper Mall, Lahore – 54000 Tel: (0092-42) 35789378 – 87 Fax: (0092-42) 35789340. Islamabad Office:Central Depository Company of Pakistan Limited, Room # 410, 4th floor, ISE Towers, 55-B, Jinnah Avenue, Blue Area Islamabad. Telephone # (0092-51) -2895456-59 Fax # (0092-51) - 2895454. Email: info@cdcpak.com Website: www.cdcpakistan.com • Public dealing timings at counters: Monday to Friday - From 9:00 a.m. to 1:00 p.m. and 2:30 p.m. to 4:30 p.m. Share Registrar Services counter dealing is also available on Saturdays from 9:00 a.m. to 1:00 p.m. Shareholders may send signed requests through post (mail) or come to the counters for their shares related inquiries / transactions.
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